To become even more familiar with Property Meld, watch our training videos outlining all the key aspects of properly launching your new smart maintenance platform. If you're a customer of a company not listed above or a customer that is not actively integrated with your PMS then your Customer Success Manager will assist you with getting your data into Property Meld through a manual import. How to initiate the Software Partnership in Buildium What's included in the Buildium Software Partnership How to initiate the Software Partnership in Rent Manager What's included in the Rent Manager Software Partnership How to set up an API user in Propertyware What's included in the Propertyware Software Partnership How to initiate the Software Partnership in Appfolio Stack What's included with the Appfolio Software Partnership Select your software below for the steps you’ll take. You’re approaching the finish line for Property Meld 101! All that’s left for this section is to initiate the Integration with your Property Management Software. We know you don't want a resident putting in a Meld for a house fire, right? Adjust your emergency handling protocol and resident announcements around maintenance here. And some helpful examples of Emergency Contact Information can be found here.You can create your own Maintenance Submission button on your website or inside your resident portal using the link found here.Do you require your residents to be home when maintenance arrives? Adjust those settings here.Here's where you can customize your notification settings and opt in to receive text messages. Property Meld is known for excellent automated communication to make sure everyone is on the same page. This will include anyone in your organization that will need access to Property Meld, including your internal technicians. Now is the time to invite your team to Property Meld. It also takes our processes longer because instead of just writing up a work order in our system, getting it done, and sending the bill, we have to update it and submit invoices through PropertyMeld.You're about to experience the web-based platform for property management companies that solves maintenance obstacles and coordinates all key players in one location. Managers often take a long time to respond. There is also nowhere to attach files to a message, so if the property manager doesn't provide proper contact info, we cannot send estimates. We are almost never given enough information to adequately service our property manager clients, and with the only way to communicate being through Property Meld messaging, it takes a long time to get the proper information in order to set up a work order on our end. Property Meld makes it difficult to communicate with our property manager clients, adds extra steps to our current processes, and overall makes it take longer to service our clients and/or provide them with estimates. Overall: I would urge any property manager considering using this software to manage work orders they send to vendors to consider ease of use on the vendor side. Overall, this product gets an A+ from me. It is personal and has made the transition easier than I could have ever imagined. The daily summary emails helps our mid-level management staff keep track of what is going on in our manager's portfolios and really allows them to take an active role in their career development which is a value at Dodson Property Management we take very seriously.įinally, the customer service is unlike any software company we use (and we use a lot). The most valuable pieces are that Property Meld connects the vendor and tenant and allows our Property Managers to be managers and not get stuck in the middle of a maintenance request scheduling it, getting keys and there is absolutely no chance a work order sent to a vendor can fall through the cracks. It solves problems we didn't even know we were having and after just a few months, our tenants and property managers have provided 5-star feedback. We spent several months identifying several versions of work order software that provided various solutions to the issues we were having.Īfter demo-ing two different solutions, it became clear that Property Meld was the absolute best choice. Overall: After doing almost all of our work orders in our enterprise software and through email and phone calls for the last 10 years, we identified a communication issue between tenant, vendor and property manager.
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